Communication on a regular basis with your CEO/Business leaders is essential to your success as CIO, but it’s much more important what you communicate in those meetings.
I’m meeting with all of our companies’ CEO/Business leaders (and there are quite a few of them) on a monthly basis. I have two goals for those meetings : 1) To keep myself updated with the business challenges and any changes to goals and objectives. 2) Market and sell IT successes and achievements in the past month.
Since I respect other peoples time, I just ask for 30 min every month. Therefore it’s very important for me to communicate efficiently and in a fashion my main customers will understand what I’m saying (or selling). To achieve effective communication I’m focusing on three main topics, whenever I’m selling IT:
- Avoiding costs : explain what we’ve done last month to reduce IT costs.
- Improving Service : explain what we’ve done last month to improve IT services.
- Increasing revenue : explain what we’ve done last month to increase business revenues.
I pay specific attention and use business language without any IT jargon or acronyms.
The following is a modified example of June communication with business leaders:
- Avoiding costs
- Decommission old application and technologies – 18% from ~500
- Removing another 100 associates from SaaS solution (5K a month)
- Decommission unused Circuit (2K a month)
- Improving service
- 2015 Budget planning – BU involvement
- 3 dedicated associates to support IT customers
- Ensure DR – mitigating major risks
- Mitigate infrastructure single point of failure
- Access to application’s data
- Access to Location A
- Access to Location B
- Increasing revenue
- Deploy mobile apps, which enable point of sale to provide more options in less time.